Shipping & Delivery

This page explains how we process and deliver your orders. Delivery options and charges for your address are always shown at checkout before you pay.

Shipping Destinations

We currently deliver to: Sri Lanka, the United States, the United Kingdom, Australia, France and Singapore.

Processing Time

Orders are usually processed and prepared for dispatch within 1–3 business days (excluding weekends and public holidays). Orders placed after 12:00 PM Sri Lanka Standard Time (GMT+5:30), Monday to Friday, excluding public holidays. are processed the next working day.

Delivery Time

Estimated delivery time after dispatch: International: 12–20 business days. Delivery times are estimates provided by our delivery partners and are not guaranteed.

Shipping Charges

Shipping charges: Shipping charges are calculated at checkout based on the delivery destination, parcel weight and selected shipping method. Any applicable customs duties and import taxes are the responsibility of the customer.. The exact charge for your order is calculated at checkout based on your address and chosen delivery option.

Free Shipping Threshold

Free shipping is available on orders over No free shipping at present. All orders are subject to calculated shipping charges. to eligible addresses. Any conditions will be shown at checkout.

Tracking Information

When tracking is available for your delivery method, we will email your tracking details once your order has been dispatched. You can also check your order status in My Account.

International Shipping

[INTERNATIONAL SHIPPING POLICY — state whether you ship internationally, to which countries, and who is responsible for import duties and taxes.]

Delayed Deliveries

Occasionally deliveries are delayed by circumstances outside our control, such as severe weather or high demand on delivery networks. If your order has not arrived within the estimated time, please contact us at info@bawpaw.com with your order number and we will look into it.

Lost Packages

If tracking shows your parcel as delivered but you have not received it, please check with neighbours and any safe-place locations first. Then contact us within [LOST PARCEL REPORTING PERIOD] and we will work with our delivery partner to resolve it. [LOST PARCEL POLICY]

Incorrect Addresses

Please check your delivery address carefully before placing your order. If you notice a mistake, contact us immediately — we can update the address if the order has not yet been dispatched. [INCORRECT ADDRESS POLICY — explain any re-delivery charges.]